![]() Subscribe to contactForm.submit to receive notifications whenever someone submits a ticket from your knowledge base or embedded help widget. Subscribe to comment.create to receive new comments including the comment text itself, or comment.statusChange to be notified whenever someone publishes or deletes a comment. Each Slack webhook token can be pre-configured to use a specific channel, username and icon. ![]() If both supplied, httpconnid will be used as baseurl, and webhooktoken will be taken as endpoint, the relative path of the url. This can be a great way to monitor your teams writing activity, and when used in conjunction with custom user roles, it can be a powerful way to manage and approve content before it goes live. Takes both Slack webhook token directly and connection that has Slack webhook token. You can subscribe to the article.create and article.statusChange events to receive notifications in Slack whenever someone either creates a new article, or (for example) changes an article from "Draft" to "Ready to Publish". If you received that notification, congratulations your webhook is ready to go! After you create your webhook, you should see a new notification in your Slack channel: Icon Url : location to pull the avatar icon (otherwise an emoji of :rundeck: will be used) User Name : the username.Once you're done setting the webhook configuration, click the Create button.Paste the Webhook URL you copied from the Slack page into the Endpoint text field. Once the webhook is created, you can optionally customise the channel, name, and icon which the webhook uses whenever it posts a.Select Slack from the Webhook Type dropdown.See Available webhook events for more details. Choose the Webhook Events you want to receive notifications about.Choose the Knowledge Bases you want to receive notifications about.This will open a pop-up where you can configure your webhook:.Select the + Create New Webhook button.After you choose the channel and click Add Incoming Webhooks integration, find the Webhook URL and Copy URL.In the new configuration, you can either create a new Slack channel or choose an existing channel to receive the notifications. ![]() ![]() ![]()
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